Shipping & Returns
DELIVERY INFORMATION & RETURNS
SHIPPING & RETURNS
Where do you ship to?
You can currently order through our website for delivery to the UK, USA and UAE. For delivery to other countries please contact us at info@etherealblooms.com for a quote.
Do you accept returns?
In the unlikely event you are unhappy with your blooms we offer a 14 day returns policy on all standard arrangements available on our website. As Ethereal Blooms are very delicate we can only accept returns if the arrangement has not been removed from the packaging insert they are secured into for delivery and must be returned in the same packaging they were received in. Please email info@etherealblooms.com with your order number to receive further instructions.
Although we package our arrangements very carefully there may be some instances when damage occurs during shipping. If this happens please contact info@etherealblooms.com within 24 hours of receiving your delivery with photos showing damage to the bouquet and packaging so we can find a resolution.
Bespoke arrangements can only be returned if they have been damaged in transit and haven’t been removed from their packaging insert. This does not affect your statutory rights.
SPECIFIC DAY DELIVERY
Can I choose a specific delivery date for my order?
Yes! If you’d like your order to arrive on a specific date, simply enter your preferred delivery date in the order notes at checkout. We’ll do our best to accommodate your request.
Please note our couriers deliver Monday to Saturday.
Learn more here.
Will my order arrive exactly on my selected date?
We will make every effort to have your order delivered on or just before your requested date. However, exact delivery timing depends on shipping schedules and carrier availability. If you need an item for a specific occasion, we recommend placing your order in advance to allow for any potential delays.
Where do I add my delivery date request?
You can add your preferred delivery date in the order notes section at checkout before completing your purchase, or email us on info@etherealblooms.com with your order number and preferred delivery date.
Can I change my delivery date after placing an order?
If you need to change your delivery date, please email our customer support team at info@etherealblooms.com with your order number and preferred new date as soon as possible. While we can’t guarantee changes once an order has been processed, we’ll do our best to assist you.