FAQ
Are they real flowers?
Yes! Every arrangement is created using 100% real, natural flowers and foliage. Each stem is carefully selected and bio-preserved to retain its natural beauty, texture and appearance.
Are preserved flowers the same as dried flowers?
No. Unlike dried flowers, which lose much of their original colour, shape and softness, our bio-preservation process helps retain the natural appearance and delicate feel of fresh flowers. The result is a beautifully natural arrangement designed to be enjoyed for years, rather than days.
How do they stay looking fresh?
Our blooms undergo a unique preservation process which removes the water content and replaces it with natural oils. This enables the flowers and foliage to retain their beautiful appearance without the need for water or ongoing maintenance.
Do the flowers look artificial?
Not at all. Our flowers are 100% real and natural. The preservation process allows them to retain much of their original colour, shape and texture, giving them an authentic appearance that artificial flowers simply cannot replicate.
Do all flowers preserve in the same way?
No. Different flower varieties respond differently to the preservation process. This is why we carefully select flowers and foliage that lend themselves beautifully to preservation, ensuring each arrangement retains its natural character.
Do the flowers or foliage have a smell?
Some materials, such as eucalyptus and lavender, retain their natural scent. Most other flowers and foliage have little to no noticeable fragrance following the preservation process.
How long will the flowers last?
Thanks to our preservation process, our flowers are designed to retain their beauty for at least a year, with many customers enjoying their arrangements for up to three years. Their longevity depends on their surroundings and how well they are cared for.
Do I need to water the flowers?
No! Our bio-preserved flowers require absolutely no water. In fact, adding water can damage the arrangement, so we recommend keeping them completely dry.
Do the flowers need sunlight?
No. We recommend keeping your arrangement away from direct sunlight, as prolonged exposure can cause the natural colours to fade over time.
How do I keep my flowers looking their best?
Keep your arrangement in a cool, dry environment, away from direct sunlight, humidity and heat sources. Avoid touching the delicate petals unnecessarily and gently remove any dust with a soft brush or cool air from a hairdryer on its lowest setting. Please click here to read our full flower-care guide.
Can I customise my arrangement?
We love creating something a little more personal. If you have a particular colour palette, flower preference or styling request, please get in touch with our team or leave a note at checkout. We'll always do our best to accommodate your request.
Shipping & returns policy
United Kingdom
Delivery within the UK:
Please see product descriptions for individual delivery time frames. You will receive a confirmation email when your order is shipped which will include tracking details.
Free shipping on orders over £100
Returns
In the unlikely event you are unhappy with your blooms we offer a 14 day returns policy on all standard arrangements available on our website. As Ethereal Blooms are very delicate we can only accept returns if the arrangement has not been removed from the packaging insert they are secured into for delivery and must be returned in the same packaging they were received in.
Please email info@etherealblooms.com with your order number to receive further instructions.
Although we package our arrangements very carefully there may be some instances when damage occurs during shipping. If this happens please contact info@etherealblooms.com within 24 hours of receiving your delivery with photos showing damage to the bouquet and packaging.
Bespoke arrangements can only be returned if they have been damaged in transit and haven’t been removed from their packaging insert. This does not affect your statutory rights.
Please reach out to us in the chat box or via email at info@etherealblooms.com with details of your order and delivery address. We will quote you for delivery and share an invoice for your order plus delivery fees. For very large arrangements international delivery may not be possible.
United States
Delivery to the US:
Although we send items by 2 day shipping please allow up to 2 weeks for delivery due to delays that can occur during international shipping. Please note that any import customs or duties are the responsibility of the buyer.
Free shipping on orders over $380
Returns
In the unlikely event you are unhappy with your blooms we offer a 14 day returns policy on all standard arrangements available on our website. As Ethereal Blooms are very delicate we can only accept returns if the arrangement has not been removed from the packaging insert they are secured into for delivery and must be returned in the same packaging they were received in.
Please email info@etherealblooms.com with your order number to receive further instructions.
Although we package our arrangements very carefully there may be some instances when damage occurs during shipping. If this happens please contact info@etherealblooms.com within 24 hours of receiving your delivery with photos showing damage to the bouquet and packaging.
Bespoke arrangements can only be returned if they have been damaged in transit and haven’t been removed from their packaging insert. This does not affect your statutory rights.
Please reach out to us in the chat box or via email at info@etherealblooms.com with details of your order and delivery address. We will quote you for delivery and share an invoice for your order plus delivery fees. For very large arrangements international delivery may not be possible.
United Arab Emirates
Delivery to UAE & other international locations:
Please reach out to us in the chat box or via email at info@etherealblooms.com with details of your order and delivery address. We will quote you for delivery and share an invoice for your order plus delivery fees. For very large arrangements international delivery may not be possible.
Returns
In the unlikely event you are unhappy with your blooms we offer a 14 day returns policy on all standard arrangements available on our website. As Ethereal Blooms are very delicate we can only accept returns if the arrangement has not been removed from the packaging insert they are secured into for delivery and must be returned in the same packaging they were received in. Please email info@etherealblooms.com with your order number to receive further instructions.
Although we package our arrangements very carefully there may be some instances when damage occurs during shipping. If this happens please contact info@etherealblooms.com within 24 hours of receiving your delivery with photos showing damage to the bouquet and packaging.
Bespoke arrangements can only be returned if they have been damaged in transit and haven’t been removed from their packaging insert. This does not affect your statutory rights.
OTHER DESTINATIONS
For shipping to other destinations please reach out on our live chat or by email at info@etherealblooms.com for a quote.
Vase size approx. 15cm (W) X 15cm (H)